Frequently Asked Questions

Ordering & Payment

How long will it take for my order to ship?

All items are made to order. Please allow me up to 3 weeks to assemble and ship your order. Current processing time is written on top of the website!

If you require expedited processing for your order, please leave a comment at the checkout or contact us. We'll do our best to accommodate your request.

Can I cancel my order?

We only accept order cancellations in the next 2 hours after purchasing. To request a cancellation, please contact us.

When will the next shop update be?

I do big restocks and add new collections once in 2-3 months! You can always find out when the next drop/shop update will be on my Instagram. If a drop date has been determined, it will be in the bio.

Do you accept custom orders?

At the moment, I do not accept fully personalized custom orders. However, I have a surprise custom option available here.

Shipping & Returns

Do you ship internationally?

Yes, we ship worldwide from Czechia to most of the countries!

Countries we don't ship to: Afghanistan, Botswana, British Indian Ocean Territory, Fiji, South Sudan, Caribbean Netherlands, Kiribati, North Korea, Lesotho, Mauritania, Pitcairn Islands, Rwanda, Sint Maarten, Samoa, Turkmenistan.

How much is the shipping to my country?

Shipping rates are as follows (standard shiping with Czech post):

  • Czechia: €3.50
  • EU countries: €6.50
  • Rest of the world: €7.00

What should I do if my order hasn't arrived?

Parcels are usually delivered within 1-3 weeks but may take up to 2 months in rare cases.

Please note that we are not responsible for shipping delays caused by unforeseen circumstances or carrier issues.

For any concerns about your shipment, please contact the carrier directly or contact us for assistance. If there has been no update on your tracking for more than 30 days, please contact us. We will raise a complaint through Czech post.

Can I return or exchange my order?

All sales are final. We only accept returns/exchanges if the item is defective, damaged, or not as described. To request a return, please contact us within 14 days after receiving your item.

You can find more information about returns here.

Products & Materials

What materials are used in your jewelry?

We also use waterproof and tarnish-resistant stainless steel wire and findings.

We primarily use high-quality Czech glass beads and handmade lampwork beads from other artists. Currently, 95% of our materials are sourced locally from Czechia or other EU countries.

We use only vegan materials, which means our jewelry does not include real pearls, bee wax, animal parts, etc.

Learn more about our materials and ethical practices here.

Are your earrings hypoallergenic?

All earring hooks are made with 316L stainless steel. 316L contains molybdenum which prevents the penetration of nickel to the surface. This makes 316L hypoallergenic!

Where do you buy your beads?

The majority of Himawari beads are made in Czechia. I buy most of them in person directly from the manufacturers in a town called Jablonec nad Nisou where traditional Czech glass beads are made. In the past, I've shared a few videos with my favourite stores on my Instagram page.

The lampwork beads we use are created by small European businesses that can be found on Etsy or Instagram.

How do I care for my jewelry?

Himawari designs are made with durable stainless steel. However, it's still beneficial to keep your jewelry away from water and other liquids and store it in a closed box/bag. You can find detailed jewelry care instructions on this page.

If you haven't found an answer to your question, feel free to reach out to us through the form below

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