Shipping Policy
Processing time
All items are made to order. Please allow us up to 10 business days to assemble and ship your order. If you require expedited processing for your order, please contact us at support@himawari.jewelry and we'll do our best to accommodate your request.
General Information
We ship worldwide from Czech Republic. All orders are shipped with Czech post and are tracked.
Parcels are usually delivered in 1-3 weeks but may take up to 2 months in rare cases.
Countries we don't ship to: Afghanistan, Botswana, British Indian Ocean Territory, Fiji, South Sudan, Caribbean Netherlands, Kiribati, North Korea, Lesotho, Mauritania, Pitcairn Islands, Rwanda, Sint Maarten, Samoa, Turkmenistan.
Shipping Rates
Czechia: €3.50. If you're located in Prague, pick-up is also possible (for free)! Please contact us at support@himawari.jewelry.
EU countries: €6.50
Rest of the world: €7.00
Shipping Delays
Please note that we are not responsible for shipping delays caused by unforeseen circumstances or carrier issues. These may include, but are not limited to, weather conditions, customs processing delays, and logistical problems. For any concerns about your shipment, please contact the carrier directly or contact us for assistance. If there has been no update on your tracking for more than 30 days, please write us at support@himawari.jewelry.
Customs and Import Taxes
Please be aware that customers are responsible for any customs and import taxes that may apply. These charges are determined by your country’s customs policies and are beyond our control. We cannot predict or estimate these fees, as they vary widely from country to country. Additionally, any delays caused by customs procedures are also not our responsibility. We recommend checking with your local customs office for more information on potential charges before placing an order.